Store Leader: People, Profit & Pet Experience

PetSmart; Livonia (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid bi-weekly

Health & Wellness benefits

401k with company match

Flexible schedule

Paid time off

Tuition assistance

Associate discounts

Career pathing

Development opportunities

Job summary

PetSmart’s Store Leader role provides leadership oversight of safety for people and pets, pet parent experience, and daily store operations. You will drive culture, execute strategies, and ensure exceptional service while achieving financial goals.

Leaders tailor staffing, training, and performance management, partner with the Store Leadership team, and champion a safe, welcoming environment. This full-time position requires evening/weekend availability and a passion for pets.

Qualifications

• 4 to 6 years of retail leadership or customer-focused experience.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications and POS systems.

Responsibilities

• Lead people, staffing, and scheduling; coaching and development.
• Drive store safety, pet parent experience, and service quality.
• Analyze business results and manage budgets and expenses.
• Collaborate with Store Leadership to execute store strategies.
• Ensure compliance with policies and procedures and ethics.

Skills

Retail leadership

Customer focus

Written communication

Verbal communication

Computer proficiency

Stress management

Organization

Job description

PetSmart’s Store Leader role provides leadership oversight of safety for people and pets, pet parent experience, and daily store operations. You will drive culture, execute strategies, and ensure exceptional service while achieving financial goals.

Leaders tailor staffing, training, and performance management, partner with the Store Leadership team, and champion a safe, welcoming environment. This full-time position requires evening/weekend availability and a passion for pets.