Store Leader: Elevate PetCare & Team Performance

PetSmart; Swansea (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Flexible schedule (days, nights, weeks

Paid time off

Tuition assistance

Associate discounts

Career pathing

Development opportunities

Job summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

This role is expected to provide exemplary leadership by driving the company culture and strategies, achieving targeted results, and championing exceptional pet parent service and efficient store execution.

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
• Builds a store environment focused on delivering an exceptional in-store pet parent and associate experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events including partnerships with local adoption groups.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics.

Skills

People leadership

Staffing & scheduling

Customer service

Budgeting & P&L

Communication

Computer skills

Job description

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

This role is expected to provide exemplary leadership by driving the company culture and strategies, achieving targeted results, and championing exceptional pet parent service and efficient store execution.