Store Leader: Elevate Pet Parent Experience & Team Growth

Petsmart; Salisbury (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Associate discounts

Job summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission,

Qualifications

• 4–6 years of retail leadership or customer-focused experience.
• Full-time availability; able to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead store operations and safety programs.
• Drive pet parent experience and store performance.
• Manage staffing, scheduling, payroll, and labor within budget.
• Analyze reports and implement improvement plans.
• Ensure compliance with policies and ethics.
• Collaborate with leadership on events and community partnerships.

Skills

Retail leadership

Communication

Computer proficiency

Time management

Organizational skills

Tools

Microsoft Office

Job description

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission,