Store Leader: Grow Teams, Elevate Pet Parent Experience

PetSmart; Tualatin (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Flexible schedule

Paid time off

Tuition assistance

Associate discounts

Career pathing

Development opportunities

Job summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission,

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Provide leadership for store safety, pet parent experience, and daily operations.
• Drive staffing, recruiting, coaching, and performance management.
• Oversee store standards, policies, and procedures, including scheduling and labor management.
• Lead in-store and community events in partnership with leadership team.
• Analyze store performance and drive profitability and customer satisfaction.

Skills

People leadership

Store leadership

Customer service

Communication

Tools

Scheduling software

Payroll tools

Job description

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission,