Retail Store Leader: Growth, Flexible Schedule & Benefits

PetSmart; Columbia Township (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Flexible schedule

Paid time off

Tuition assistance

Associate discounts

Career pathing

Development opportunities

Job summary

PetSmart’s Store Leader oversees the safety of people and pets, the pet parent experience, and daily store operations, while driving financial outcomes and human resources functions across the store. This role champions the store’s culture, achieves targets, and delivers exceptional service and efficient execution of daily business.

The position requires leadership from the front, strong people skills, and a commitment to safety and service excellence in a busy retail environment.

Qualifications

• Experience leading retail teams and driving customer-focused results.
• Ability to recruit, coach, and develop associates and leaders.
• Proven track record of managing staffing, scheduling, and payroll within budget.

Responsibilities

• Lead people leadership by recruiting, interviewing, hiring, coaching, and terminating when needed.
• Foster an open-door culture and respond to associate feedback using Voice of Associate.
• Ensure staffing levels and scheduling align with store goals and budgets.
• Support associate development through reviews, recognition, training, onboarding, and mentoring.
• Delegate effectively, empower others, and drive accountability for results.
• Maintain store standards and ensure policies, procedures, and ethics are followed.

Skills

Recruiting

Coaching

Staffing & Scheduling

Mentoring

Succession Planning

Voice of Associate

Employee Reviews

Conflict Resolution

Job description

PetSmart’s Store Leader oversees the safety of people and pets, the pet parent experience, and daily store operations, while driving financial outcomes and human resources functions across the store. This role champions the store’s culture, achieves targets, and delivers exceptional service and efficient execution of daily business.

The position requires leadership from the front, strong people skills, and a commitment to safety and service excellence in a busy retail environment.