Store Leader: Grow Teams, Delight Pet Parents

PetSmart; Rochester (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid bi-weekly

Health & Wellness Benefits

401k Plan with company match

Flexible schedule

Paid time off

Tuition assistance

Associate discounts

Career pathing

Development opportunities

Job summary

PetSmart’s Store Leader is responsible for the leadership and safety of both people and pets, driving performance and the overall store experience. The role involves protecting brand standards, coaching staff, and delivering exceptional pet-parent service while aligning with the company’s vision and values.

The position requires strong leadership, proven retail management, and a focus on results, with opportunities for growth in a fast-paced environment and the flexibility to work evenings and

Qualifications

• 4 to 6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead the store team and driving the customer and pet parent experience.
• Oversee staffing, scheduling, and associate development.
• Ensure store standards, policies, and safety practices are followed.
• Analyze store performance and drive profitability and shrink control.
• Collaborate with Store Leadership to execute events and community initiatives.

Skills

People leadership

Staffing & scheduling

Customer service

Communication

Problem solving

Tools

Computer applications

Job description

PetSmart’s Store Leader is responsible for the leadership and safety of both people and pets, driving performance and the overall store experience. The role involves protecting brand standards, coaching staff, and delivering exceptional pet-parent service while aligning with the company’s vision and values.

The position requires strong leadership, proven retail management, and a focus on results, with opportunities for growth in a fast-paced environment and the flexibility to work evenings and