Store Leader: Elevate Experience & Growth

PetSmart; Ballwin (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid bi-weekly

Health & Wellness Benefits

401k Plan with company match

Flexible schedule

Paid time off

Tuition assistance

Associate discounts

Career pathing

Development opportunities

Job summary

PetSmart’s Store Leader role provides leadership over safety, pet parent experience, operations, financial outcomes, and HR functions across the store. You will champion the company’s culture, drive results, and coach a team to deliver exceptional service while upholding policies and standards.

The role requires 4–6 years of retail leadership, full-time availability, and strong communication, with proficiency in computer applications and the ability to stay composed under pressure in a

Qualifications

• 4 to 6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates.
• Accountable for staffing and scheduling.
• Supports associate development including reviews, recognition, and training.
• Delegates effectively and empowers others to succeed; holds team accountable to results.
• Ensures policy compliance and safety standards across the store.

Skills

Retail leadership

Communication skills

Computer applications

Team leadership

Customer focus

Education

Job description

PetSmart’s Store Leader role provides leadership over safety, pet parent experience, operations, financial outcomes, and HR functions across the store. You will champion the company’s culture, drive results, and coach a team to deliver exceptional service while upholding policies and standards.

The role requires 4–6 years of retail leadership, full-time availability, and strong communication, with proficiency in computer applications and the ability to stay composed under pressure in a