Store Leader: Elevate Customer Experience & Operations

Kroger Co.; Springfield (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Kroger Co. in Springfield, TN is seeking a store leader to oversee multiple departments, support the store manager, and focus on delivering a best-in-class customer experience while upholding Kroger’s values.

You will supervise operations, drive sales, manage budgets, develop associates, and coach teams to meet safety, service and performance targets. This role requires collaboration across departments and a commitment to customer satisfaction.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or equivalent.
• Experience leading, coaching, and developing associates to achieve customer service and business goals.
• Proven ability to collaborate across departments and influence store performance.

Responsibilities

• Assist store manager in achieving a favorable customer shopping experience.
• Lead teams in planning and executing merchandising/operating initiatives.
• Communicate results and action plans to associates based on performance feedback.
• Identify opportunities and develop plans with department heads to improve store performance.
• Drive sales, reduce shrink, and improve each department's contribution.

Skills

Leadership

Coaching

Data-driven decisions

Cross-functional collaboration

Education

High school diploma or GED

Job description

Kroger Co. in Springfield, TN is seeking a store leader to oversee multiple departments, support the store manager, and focus on delivering a best-in-class customer experience while upholding Kroger’s values.

You will supervise operations, drive sales, manage budgets, develop associates, and coach teams to meet safety, service and performance targets. This role requires collaboration across departments and a commitment to customer satisfaction.