Store Leader: Omni Experience & Team Growth

SmartRecruiters, Inc.; Katy (TX); On-site; USD 77,000 - 89,000; Full time

Benefits offered by this job

Staff Discount

Medical, Vision & Dental Coverage

Employee Assistance Program

401K

Commuter Benefits

Wellness & Parental Pay

Job summary

H&M is seeking a Store Manager in the United States to own the total omni customer experience and lead a full store team while upholding visual and commercial standards. You will align with global and regional guidelines, coach staff, and drive sales performance.

You will analyze sales data, plan budgets, and promote customer loyalty initiatives; collaborate with the Area team and store leadership to optimize results and ensure excellent service.

Qualifications

• To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
• Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
• Relevant experience working in a leadership position that you can apply to your role
• Retail management and retail operations experience
• Experience collaborating closely with a team

Responsibilities

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
• Follow up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled in a correct way

Skills

Leadership

Team coaching

Retail management

Communication

Analytical thinking

Job description

H&M is seeking a Store Manager in the United States to own the total omni customer experience and lead a full store team while upholding visual and commercial standards. You will align with global and regional guidelines, coach staff, and drive sales performance.

You will analyze sales data, plan budgets, and promote customer loyalty initiatives; collaborate with the Area team and store leadership to optimize results and ensure excellent service.