Omni-Store Leader – Fashion Retail & Performance

Milwaukee Succeeds; Gurnee, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

H&M in the United States is seeking a Store Manager to lead the full store team, delivering the total omni customer experience and maintaining high visual and commercial standards in line with global and regional guidelines.

You will analyze sales, set goals, coach and develop staff, and work with the Area leadership to ensure KPI achievement while fostering an inclusive, entrepreneurial store culture and strong customer service.

Qualifications

• Lead store team and deliver omni-channel customer experience.
• Analyze sales and optimize budgets and goals.
• Coach and develop staff through training and feedback.
• Collaborate with area leadership to drive performance.

Responsibilities

• Drive omnichannel customer experience and ensure visual and commercial standards.
• Represent the H&M brand positively in customer interactions.
• Establish, monitor, and follow up on sales and budget goals; create optimization plans.
• Provide personal customer service and guide customers through fashion stories.
• Promote loyalty app usage and in-store sustainability initiatives.
• Schedule to budgeted hours and manage team planning.
• Ensure routines in fitting room and checkout and handle transactions and returns.
• Identify commercial opportunities and maintain competitor awareness.
• Oversee store maintenance and essential admin for people and operations.

Skills

Store leadership

Retail management

Team development

Budget & sales analysis

Job description

H&M in the United States is seeking a Store Manager to lead the full store team, delivering the total omni customer experience and maintaining high visual and commercial standards in line with global and regional guidelines.

You will analyze sales, set goals, coach and develop staff, and work with the Area leadership to ensure KPI achievement while fostering an inclusive, entrepreneurial store culture and strong customer service.