Store Leader: Omni-Channel Experience & Team Growth

H&M; Springfield (IL); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Employee discount

HIP program

Staff development opportunities

Job summary

H&M in Springfield, IL is seeking a Store Manager to own the total omni customer experience, lead the store team, and maintain visual and commercial standards aligned with global and regional strategies.

You will analyze sales, set plans to optimize results, manage budgets, and ensure HR, operations, and compliance across the store. Strong leadership and collaboration with area leadership are essential to drive profitability.

Qualifications

• To be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others.
• Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
• Relevant experience working in a leadership position that you can apply to your role
• Retail management and retail operations experience
• Experience collaborating closely with a team

Responsibilities

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and promoting products
• Promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Identify opportunities and maintain competitor awareness
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for people and operations are handled correctly

Skills

Leadership

Team coaching

Analytical

Retail management

Collaboration

Job description

H&M in Springfield, IL is seeking a Store Manager to own the total omni customer experience, lead the store team, and maintain visual and commercial standards aligned with global and regional strategies.

You will analyze sales, set plans to optimize results, manage budgets, and ensure HR, operations, and compliance across the store. Strong leadership and collaboration with area leadership are essential to drive profitability.