Omni-Store Manager: Lead Sales, Team & Experience

H&M; Gurnee (IL); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Staff discount

Health insurance

401K

Paid time off

Job summary

H&M is seeking a Store Manager in the United States to lead the full store team and deliver an omni customer experience with strong visual and commercial standards. You will analyze sales, set budgets, and develop plans to optimize profits while fostering an inclusive, collaborative culture.

You will manage daily operations, customer interactions, and staff development, ensuring adherence to processes and company guidelines. Competitive benefits and a staff discount are offered.

Qualifications

• Experience in a leadership position in retail.
• Retail management and operations experience.
• Strong communication and analytical skills.

Responsibilities

• Lead total omni customer experience and maintain visual/commercial standards.
• Analyze sales and budgets, create plans to optimize results.
• Coach and develop store team with regular evaluations.
• Ensure store operations, admin routines, and safety compliance.
• Promote customer loyalty app and in-store sustainability initiatives.

Skills

Strong leader

Team coaching

Development

Analytical

Numbers

Leadership experience

Retail management

Team collaboration

Job description

H&M is seeking a Store Manager in the United States to lead the full store team and deliver an omni customer experience with strong visual and commercial standards. You will analyze sales, set budgets, and develop plans to optimize profits while fostering an inclusive, collaborative culture.

You will manage daily operations, customer interactions, and staff development, ensuring adherence to processes and company guidelines. Competitive benefits and a staff discount are offered.