Store Leader - Luxury Retail, Clienteling & Growth

Tapestry, Inc.; Milpitas (CA); On-site; USD 80,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York, part of the Tapestry portfolio, seeks a store leader in Milpitas, CA to drive clienteling, omni-channel sales, and operational excellence. Lead a high-performing team, coach for premium service, and ensure brand standards across visuals and experiences.

You will forecast and manage store performance, collaborate with cross-functional partners, and foster an inclusive culture that reflects the brand values. Strong English and CRM proficiency are essential.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.

Responsibilities

• Model service behaviors and selling standards to ensure a premium client experience.
• Drive clienteling and omni-channel strategies with CRM usage and KPI achievement.
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values.
• Own store financial performance by forecasting, planning, and delivering against sales goals.
• Communicate brand aesthetic and ensure visual merchandising directives are executed consistently.

Skills

Store leadership

Coaching

CRM usage

English proficiency

Tools

Microsoft Office

CRM systems

Job description

Kate Spade New York, part of the Tapestry portfolio, seeks a store leader in Milpitas, CA to drive clienteling, omni-channel sales, and operational excellence. Lead a high-performing team, coach for premium service, and ensure brand standards across visuals and experiences.

You will forecast and manage store performance, collaborate with cross-functional partners, and foster an inclusive culture that reflects the brand values. Strong English and CRM proficiency are essential.