Store Leader: Luxury Retail & Clienteling

kate spade new york; Chandler (AZ); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in Chandler, AZ, seeks a Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving clienteling and omni-channel sales. You will recruit, coach, and manage staff, own financial performance, and uphold brand standards.

The role requires 3+ years of luxury retail leadership, strong communication, CRM proficiency, and Microsoft Office skills in a fast-paced environment.

Qualifications

• 3+ years of store leadership in retail or luxury experience.
• Strong sales leadership, coaching and data-driven decision making.
• Proficiency in Microsoft Office and CRM/clienteling tools; social media literacy and live selling trends.
• Ability to work in a fast-paced environment; strong English language proficiency.

Responsibilities

• Model service behaviors and selling standards to ensure a premium client experience.
• Drive clienteling and omni-channel strategies using CRM and client books.
• Empower team to resolve customer issues and leverage social selling programs.
• Recruit, onboard, train, and motivate a high-performing team.
• Forecast, plan, and deliver against sales and productivity goals.
• Collaborate with leadership and cross-functional partners to drive results.
• Oversee store operations, scheduling, payroll, cash handling, and security.
• Maintain brand aesthetics through visual merchandising directives.

Skills

Store leadership

Coaching

CRM

Microsoft Office

Live/virtual selling

English proficiency

Tools

CRM systems

Live streaming tools

Job description

Kate Spade New York in Chandler, AZ, seeks a Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving clienteling and omni-channel sales. You will recruit, coach, and manage staff, own financial performance, and uphold brand standards.

The role requires 3+ years of luxury retail leadership, strong communication, CRM proficiency, and Microsoft Office skills in a fast-paced environment.