Store Leader – Licensed Dispensing Optician

Warby Parker; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Warby Parker is opening a new store and seeking an Optical Supervisor to lead the in-house optical team. You will guide opticians and retail advisors, open and manage store operations, and deliver exceptional customer experiences with product expertise.

The ideal candidate is energetic, a lifelong learner, and ready to foster a positive, high-performing store culture while ensuring compliance with optical standards.

Qualifications

• Licensed dispensing optician or ABO certification required.
• Strong customer service and communication skills.
• Ability to lead and mentor optical team members.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Skills

Customer service

Team leadership

Communication

Education

A licensed dispensing optician or ABO-certified

Job description

Warby Parker is opening a new store and seeking an Optical Supervisor to lead the in-house optical team. You will guide opticians and retail advisors, open and manage store operations, and deliver exceptional customer experiences with product expertise.

The ideal candidate is energetic, a lifelong learner, and ready to foster a positive, high-performing store culture while ensuring compliance with optical standards.