Store Leader & Keyholder (On-Duty Manager)

Books A Million; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness benefits

Financial protection (life/ Disability

401(k) plan with company match

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million is seeking a proactive Keyholder to partner with the store team as a limited Manager on Duty. You will support profitability, customer service, and daily operations while ensuring security and policy compliance.

Ideal candidates have prior supervisory experience, a high school diploma, and strong communication and interpersonal skills. This is a full-time role based in Merrillville, IN with opportunities to lead staff and contribute to a positive guest experience.

Qualifications

• High school diploma or equivalent is required.
• Previous supervisory experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in accordance with Company policies.
• Operates the store as a limited Manager On Duty with the management team.
• Maintains store security as a key-holding member of management.
• Ensures high levels of customer service and resolves complaints satisfactorily.
• Maintains merchandising, cleanliness, and operational efficiency.
• Trains and develops associates within category and facilitates cross-training.
• Communicates effectively to all staff via daily briefings and meetings.
• Handles bank deposits and cash/change handling as needed.
• Performs other duties as assigned.

Skills

Communication

Action Orientation

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Cash register skills

Job description

Books-A-Million is seeking a proactive Keyholder to partner with the store team as a limited Manager on Duty. You will support profitability, customer service, and daily operations while ensuring security and policy compliance.

Ideal candidates have prior supervisory experience, a high school diploma, and strong communication and interpersonal skills. This is a full-time role based in Merrillville, IN with opportunities to lead staff and contribute to a positive guest experience.