Keyholder & Store Operations Lead

Books A Million; Greenville (SC); On-site; USD 29,000 - 39,000; Full time

Job summary

Books-A-Million seeks a Keyholder to act as a limited Manager on Duty, dedicated to maintaining store security and supporting management in daily operations.

The role emphasizes protecting assets, leading the team, ensuring customer service excellence, and following company policies. Candidates should have supervisory experience and be able to work in a fast-paced retail environment in Greenville, SC.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Skills

Leadership

Customer service

Communication

Team supervision

Cash handling

Education

High school diploma or equivalent

Tools

POS/Cash register

Job description

Books-A-Million seeks a Keyholder to act as a limited Manager on Duty, dedicated to maintaining store security and supporting management in daily operations.

The role emphasizes protecting assets, leading the team, ensuring customer service excellence, and following company policies. Candidates should have supervisory experience and be able to work in a fast-paced retail environment in Greenville, SC.