Store Leader & Key Holder — Elevate Customer Experience

Bath & Body Works; South Carolina; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance

Medical, dental, vision coverage

Mental health support

Paid time off

40% merchandise discount

Job summary

Bath & Body Works in South Carolina is seeking a Key Holder to support delivering sales plans through store and operational tasks. You will act as Manager on Duty when scheduled, guiding associates and addressing customer experiences and maintenance issues.

Join our team to lead in-store experiences, coach teammates, and execute floorset and marketing placements while upholding safety standards and our values. This role rewards initiative and strong customer focus.

Qualifications

• Customer-first approach in a retail setting.
• Ability to coach and develop associates in real time.
• Strong communication with customers and team members.
• Experience delivering sales, service and store operations results.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback to managers.
• Lead in-store experiences through selling behaviors and product knowledge.
• Display knowledge of products, policies, and store strategies.
• Set daily direction and goals for the team when shifts begin.
• Perform opening/closing routines, including bank deposits and shipments.
• Create genuine connections with customers through needs discovery and personalized recommendations.
• Assist with floorset execution, visual presentation and marketing placement.

Skills

Customer focus

Sales results

Leadership

Communication

Coaching

De-escalation

Education

High school diploma / GED or relevant work experience

Job description

Bath & Body Works in South Carolina is seeking a Key Holder to support delivering sales plans through store and operational tasks. You will act as Manager on Duty when scheduled, guiding associates and addressing customer experiences and maintenance issues.

Join our team to lead in-store experiences, coach teammates, and execute floorset and marketing placements while upholding safety standards and our values. This role rewards initiative and strong customer focus.