Lead Retail Key Holder | Customer Experience & Store Ops

Bath & Body Works; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Job summary

Bath & Body Works in Greenville, SC invites applications for a Key Holder to support sales plans through effective execution of store and operational tasks. Store Leaders drive customer-centric experiences, connect with guests, and act as brand ambassadors, ensuring a welcoming environment that reflects our values.

You will lead with curiosity, coach associates, and uphold standards while managing daily tasks, opening/closing routines, and ensuring a safe, engaging shopping experience for

Qualifications

• Customer-focused selling culture
• Demonstrated sales, customer experience, and operational results in a fast-paced environment
• Effective communication and adaptability with feedback

Responsibilities

• Lead store operations and customer experience as acting Manager on Duty when scheduled
• Provide performance feedback and coaching to associates
• Demonstrate product knowledge and uphold company policies and store strategies
• Set daily goals and directions for the team
• Manage opening/closing routines, bank deposits, and shipments
• Create genuine connections with customers through needs discovery and personalized recommendations
• Assist floorset, window changes, and visual presentation as needed
• Maintain safety and cleanliness standards in all store activities

Skills

Customer-focused selling

Sales experience

Leadership

Communication

Coaching

De-escalation

Education

High school diploma/GED

Job description

Bath & Body Works in Greenville, SC invites applications for a Key Holder to support sales plans through effective execution of store and operational tasks. Store Leaders drive customer-centric experiences, connect with guests, and act as brand ambassadors, ensuring a welcoming environment that reflects our values.

You will lead with curiosity, coach associates, and uphold standards while managing daily tasks, opening/closing routines, and ensuring a safe, engaging shopping experience for