Retail Operations Lead - Merchandising & Floor Excellence

Crate and Barrel; Roseville (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Crate and Barrel in Roseville, CA is seeking a Team Leader – Operations to guide merchandise flow, stock teams, and store operations. You will lead, schedule, coach, and collaborate with the Assistant Store Leader to keep the salesfloor customer-ready.

You will spend significant time on the sales floor coaching associates, managing inventory replenishment, and protecting margins through safe handling and efficient back-of-house processes.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office and Google applications.
• Full-Time availability to work weekdays, evenings and weekends.
• Significant time on the sales floor coaching and assisting with store operations.
• Strong communication and problem-solving skills.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department made area.
• Support performance and development for the designated team for professional growth.
• Provide specific, timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures as applicable.
• Promote sales as they pertain to, or are driven by, the Leader On Duty (LOD).
• Review business results, execution of plans/strategies, customer feedback and associate performance with the Assistant Store Leader.
• Ensure all customers receive gracious, quick, and efficient service by modeling behaviors.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Customer service leadership

Flexible scheduling

Job description

Crate and Barrel in Roseville, CA is seeking a Team Leader – Operations to guide merchandise flow, stock teams, and store operations. You will lead, schedule, coach, and collaborate with the Assistant Store Leader to keep the salesfloor customer-ready.

You will spend significant time on the sales floor coaching associates, managing inventory replenishment, and protecting margins through safe handling and efficient back-of-house processes.