Customer Experience Lead & Outreach Coach

Crate & Barrel; Kittery (ME); On-site; USD 52,000 - 72,000; Full time

Job summary

Crate & Barrel in the United States is seeking a Team Leader – Customer Experience & Outreach to recruit, train and mentor associates while driving sales performance and store excellence. You’ll guide clienteling, registry, and brand presentation, support events, demonstrations and store operations, and ensure exceptional customer service.

You will spend significant time on the sales floor coaching and interacting with customers, with full-time availability including nights, weekends and

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Ensure compliance with company systems, policies and procedures including loss prevention, security and safety guidelines.
• Promote sales and act as Leader On Duty (LOD).
• Communicate with the Assistant Store Leader to review business results and customer feedback.

Skills

Communication

Interpersonal skills

Organization

Time management

Problem solving

Result-driven

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel in the United States is seeking a Team Leader – Customer Experience & Outreach to recruit, train and mentor associates while driving sales performance and store excellence. You’ll guide clienteling, registry, and brand presentation, support events, demonstrations and store operations, and ensure exceptional customer service.

You will spend significant time on the sales floor coaching and interacting with customers, with full-time availability including nights, weekends and