Store Leader: Guest Experience & Team Growth

Baskin-Robbins; Chester Springs (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Baskin-Robbins is seeking a leader to oversee store operations, guest service, and team development. The role focuses on achieving financial and guest-service goals while coaching assistants and shift leads. You will resolve guest issues, ensure food safety, and drive consistent execution of store processes.

Ideal candidates have restaurant leadership experience, strong communication, organization, and a collaborative mindset to thrive in a fast-paced franchise environment.

Qualifications

• Experience in restaurant or quick-service leadership preferred.
• Strong communication and interpersonal abilities are essential.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Oversee strategies to meet store financial and guest service goals.
• Coach and develop Assistant Managers and Shift Leads.
• Serve as a resource for store operations, staffing, and policies.
• Recruit, hire, onboard and develop team members.
• Train, motivate and reward a high performing team.
• Ensure food safety and operational standards are met.
• Resolve guest issues and maintain a positive environment

Skills

Excellent communication

Team leadership

Organizational skills

Interpersonal skills

Problem-solving

Job description

Baskin-Robbins is seeking a leader to oversee store operations, guest service, and team development. The role focuses on achieving financial and guest-service goals while coaching assistants and shift leads. You will resolve guest issues, ensure food safety, and drive consistent execution of store processes.

Ideal candidates have restaurant leadership experience, strong communication, organization, and a collaborative mindset to thrive in a fast-paced franchise environment.