Lead Shift Leader: Grow Talent & Drive Guest Experience

Baskin-Robbins; Tamaqua (Schuylkill County); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Life insurance

Job summary

Baskin-Robbins in the United States is seeking a Lead Shift Leader to support the General Manager in developing a capable team and delivering great guest experiences while driving profitable top-line sales.

You will recruit and train crew and Shift Leaders, coach staff, ensure brand standards, manage costs, and promote a positive, fast-paced workplace. If you enjoy leadership and customer service, this role offers growth with a trusted franchise.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience.
• Guest focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for results – set compelling targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis, experience and judgment.
• Building effective teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal and written communication

Guest focus

Problem solving

Building effective teams

Conflict management

Decision making

Job description

Baskin-Robbins in the United States is seeking a Lead Shift Leader to support the General Manager in developing a capable team and delivering great guest experiences while driving profitable top-line sales.

You will recruit and train crew and Shift Leaders, coach staff, ensure brand standards, manage costs, and promote a positive, fast-paced workplace. If you enjoy leadership and customer service, this role offers growth with a trusted franchise.