Store Leader: Drive Growth, Service & Compliance

Baskin-Robbins; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Baskin-Robbins is seeking a Store Manager to direct daily store operations, uphold policies, ensure customer satisfaction, and drive store growth. This role oversees a team of assistants and sales staff, ensuring compliance with safety, sanitation, and merchandising standards.

The Store Manager will partner with leadership to manage budgets, train staff, and respond to guest feedback while maintaining brand standards and local community engagement.

Qualifications

• Strong interpersonal and leadership skills.
• 2+ years in a food service/retail environment.
• Judgment, tact, and diplomacy to resolve conflicts.
• Intermediate PC skills - basic word processing and spreadsheets.

Responsibilities

• Direct daily store operations and staff.
• Ensure compliance with policies, standards and merchandising.
• Train and develop assistant managers, shift leaders and sales associates.
• Monitor guest feedback and manage customer service quality.
• Oversee inventory, cash handling, and scheduling.
• Maintain labor and food cost controls and safety standards.

Skills

Leadership

Interpersonal skills

Customer service

Conflict resolution

Data analysis

Tools

Microsoft Word

Microsoft Excel

Job description

Baskin-Robbins is seeking a Store Manager to direct daily store operations, uphold policies, ensure customer satisfaction, and drive store growth. This role oversees a team of assistants and sales staff, ensuring compliance with safety, sanitation, and merchandising standards.

The Store Manager will partner with leadership to manage budgets, train staff, and respond to guest feedback while maintaining brand standards and local community engagement.