Store Leader: Elevate PetCare & Team Impact

PetSmart; Traverse City (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid bi-weekly

Health & Wellness Benefits

401k Plan with company match

Flexible schedule (days, nights, weeks

Paid time off

Tuition assistance

Associate discounts

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Store Leader to oversee safety, pet parent experience, and store operations. You will drive the company culture and strategies while achieving targeted results and ensuring efficient daily execution across the store.

The role requires 4–6 years in retail leadership, full-time availability, and strong communication and organizational skills. You will lead a team, manage scheduling, and uphold store standards fostering a safe, supportive environment for associates and pets.

Qualifications

• 4 to 6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
• Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.

Skills

Retail leadership

People management

Communication

Proficiency with computer applications

Job description

PetSmart is seeking a Store Leader to oversee safety, pet parent experience, and store operations. You will drive the company culture and strategies while achieving targeted results and ensuring efficient daily execution across the store.

The role requires 4–6 years in retail leadership, full-time availability, and strong communication and organizational skills. You will lead a team, manage scheduling, and uphold store standards fostering a safe, supportive environment for associates and pets.