Store Leader - Grow People, Drive Sales, Elevate Service

Crate & Barrel; Deer Park (IL); On-site; USD 65,000 - 86,000; Full time

Job summary

Crate & Barrel seeks a Store Leader to drive sales, service and visual standards on the floor and in back-of-house operations. You will lead Assistant Store Leaders and Team Leaders, coach teams, manage budgets and payroll, and execute company initiatives to deliver exceptional customer experiences.

You'll spend significant time on the sales floor, mentoring staff, monitoring metrics, and collaborating with area leadership to achieve topline goals while maintaining a safe, welcoming store

Qualifications

• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem solving skills.
• Demonstrated ability to set expectations and hold others accountable.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Skills

Retail leadership

Customer service

Team coaching

Operations management

Sales floor presence

Delegation

Job description

Crate & Barrel seeks a Store Leader to drive sales, service and visual standards on the floor and in back-of-house operations. You will lead Assistant Store Leaders and Team Leaders, coach teams, manage budgets and payroll, and execute company initiatives to deliver exceptional customer experiences.

You'll spend significant time on the sales floor, mentoring staff, monitoring metrics, and collaborating with area leadership to achieve topline goals while maintaining a safe, welcoming store