Store Leader - Elevate Customer Experience & Team Growth

Crate & Barrel; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Crate & Barrel is seeking a Store Leader to drive results through people and performance on the sales floor. You will lead a high-performing team, set goals for customer service and visual standards, and ensure profitable daily operations.

The role requires coaching, scheduling, and effective communication to align store targets with company initiatives. You will spend significant time on the floor, interacting with customers and staff to maintain exceptional service.

Qualifications

• 3+ years of customer service or retail leadership experience.
• Proven communication and interpersonal skills.
• Ability to work on the sales floor and coach others.

Responsibilities

• Lead Assistant Store Leaders and Team Leaders in setting sales, customer service, and visual merchandising goals.
• Communicate store goals and align with company initiatives to all associates.
• Manage metrics such as sales, loss prevention, payroll, scheduling, and training.
• Conduct weekly walkthroughs to set priorities and direction for the store.
• Coach leaders to develop associates and address performance issues.
• Collaborate with area/regional management and participate in meetings.
• Promote teamwork and strong customer service across channels.

Skills

Customer service

Retail leadership

Communication

Time management

Problem solving

Delegation

Tools

Microsoft Office

Google applications

Computer systems

Job description

Crate & Barrel is seeking a Store Leader to drive results through people and performance on the sales floor. You will lead a high-performing team, set goals for customer service and visual standards, and ensure profitable daily operations.

The role requires coaching, scheduling, and effective communication to align store targets with company initiatives. You will spend significant time on the floor, interacting with customers and staff to maintain exceptional service.