Store Leader: Elevate Customer Experience & Team Performance

LOFT Outlet; Nags Head (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus discounts

Professional development

Community impact through partnerships

Job summary

KnitWell Group, through LOFT Outlet in Nags Head Tanger Outlets, is seeking a Store Manager to lead customer and associate experiences and drive profitable store performance.

You will coach the team, ensure welcoming environment, manage day-to-day operations including opening and closing, and partner with community events to extend the brand presence in the local market.

The role emphasizes hospitality, leadership, and using POS tech to deliver seamless omnichannel experiences for shoppers.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset when engaging with customers and associates.
• Strong leadership and people management abilities.
• Experience with point-of-sale systems.
• Strong business acumen with ability to develop strategies and plans.
• Organized, delegates tasks, and prioritizes deadlines.

Responsibilities

• Lead customer and associate experiences in the store.
• Drive profitability through strong operations and budgeting.
• Coach and develop store team; hire and train.
• Maintain visual and brand standards and community engagement.
• Open and close the store and manage daily operations.

Skills

Leadership

People management

Hospitality mindset

POS proficiency

Business acumen

Communication skills

Time management

Job description

KnitWell Group, through LOFT Outlet in Nags Head Tanger Outlets, is seeking a Store Manager to lead customer and associate experiences and drive profitable store performance.

You will coach the team, ensure welcoming environment, manage day-to-day operations including opening and closing, and partner with community events to extend the brand presence in the local market.

The role emphasizes hospitality, leadership, and using POS tech to deliver seamless omnichannel experiences for shoppers.