Retail Sales Lead & Team Coach

LOFT Outlet; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

KnitWell Group operates a Charlotte LOFT Outlet and seeks a Sales Lead to drive exceptional customer experiences and guide and support associates. You will work with the Store Manager to become an expert on store functions and be ready to step in as manager when needed.

You will help deliver personalized service, coach teammates, and uphold high visual and operational standards while fostering a collaborative, inclusive atmosphere. This role emphasizes teamwork and customer focus.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient; capable of operating a POS system.
• Enjoys communicating and coaching others.
• Flexible availability, including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Able to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

Communication

Coaching

Flexible schedule

Initiative

Organization

Tools

POS system

Job description

KnitWell Group operates a Charlotte LOFT Outlet and seeks a Sales Lead to drive exceptional customer experiences and guide and support associates. You will work with the Store Manager to become an expert on store functions and be ready to step in as manager when needed.

You will help deliver personalized service, coach teammates, and uphold high visual and operational standards while fostering a collaborative, inclusive atmosphere. This role emphasizes teamwork and customer focus.