Store Leader — Elevate Customer Experience & Team Growth

Apple, Inc.; United States; On-site; USD 53,000 - 88,000; Full time

Job summary

Apple Store is seeking a Store Manager to lead, coach, and develop a high-performing team delivering exceptional customer experiences. You will participate in customer interactions with your team, drive store performance, and execute strategic priorities.

You'll recruit, train, and retain diverse talent, model inclusive leadership, address escalations, and ensure adherence to company policies while safeguarding assets.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Leadership

Retail experience

Communication skills

Job description

Apple Store is seeking a Store Manager to lead, coach, and develop a high-performing team delivering exceptional customer experiences. You will participate in customer interactions with your team, drive store performance, and execute strategic priorities.

You'll recruit, train, and retain diverse talent, model inclusive leadership, address escalations, and ensure adherence to company policies while safeguarding assets.