Store Leader — People & Customer Experience

Tusk; Boston (MA); On-site; USD 55,000 - 88,000; Full time

Benefits offered by this job

Medical & Dental

Retirement benefits

Discounted products & services

Educational reimbursement

Job summary

Apple Store is seeking a Manager to lead a team, coach and develop team members, and deliver exceptional customer experiences. You will participate in in-store customer interactions to meet performance goals and business priorities, while upholding Apple’s values and policies.

The role emphasizes inclusive leadership, recruitment, training, and collaboration with leadership to drive store success and customer satisfaction in a fast-paced retail environment.

Qualifications

• Experience leading others in retail or related field.
• Proficient in written and spoken English.
• Availability to work nights, weekends, and holidays in a retail store.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers to meet business priorities.
• Address customer and team member concerns and escalations, and partner with leadership when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies.
• Maintain and uphold company policies and protect assets including confidential information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting differences and learning.

Skills

Leadership experience

Retail experience

English proficiency

Job description

Apple Store is seeking a Manager to lead a team, coach and develop team members, and deliver exceptional customer experiences. You will participate in in-store customer interactions to meet performance goals and business priorities, while upholding Apple’s values and policies.

The role emphasizes inclusive leadership, recruitment, training, and collaboration with leadership to drive store success and customer satisfaction in a fast-paced retail environment.