Retail Store Manager: Team Builder & Customer Experience

Apple, Inc.; Costa Mesa (CA); On-site; USD 53,000 - 88,000; Full time

Benefits offered by this job

Medical & dental

Retirement benefits

Product discounts

Education reimbursement

Bonuses potential

Relocation support

Job summary

Apple Retail is seeking a Store Manager who leads, coaches, and develops a team delivering exceptional customer experiences. You actively participate in customer interactions with your team to meet performance goals and business priorities.

You drive store performance by planning and executing operational strategies, recruit and train talent, address escalations, uphold policies, and foster an inclusive environment that reflects Apple’s values.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Be proficient in written and spoken English.
• Have experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Team leadership

Retail sales experience

Job description

Apple Retail is seeking a Store Manager who leads, coaches, and develops a team delivering exceptional customer experiences. You actively participate in customer interactions with your team to meet performance goals and business priorities.

You drive store performance by planning and executing operational strategies, recruit and train talent, address escalations, uphold policies, and foster an inclusive environment that reflects Apple’s values.