Retail Assistant Manager: Lead Customer Experience

LOFT Outlet; Sevierville (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

LOFT Outlet Sevierville is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and help recruit and develop talent to deliver exceptional omnichannel experiences.

The role emphasizes inclusivity, technical proficiency with POS systems, and driving operational excellence in a fast-paced retail environment.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a POS system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficient

POS system

Business acumen

Tools

POS system

Job description

LOFT Outlet Sevierville is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and help recruit and develop talent to deliver exceptional omnichannel experiences.

The role emphasizes inclusivity, technical proficiency with POS systems, and driving operational excellence in a fast-paced retail environment.