Store Leader: Elevate Customer Experience & Sales

Pottery Barn; City of Albany (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Discount on all Williams-Sonoma brands

401(k) plan and other investment opps.

Wellness program supporting health,财

Paid vacations and holidays (full-time

Health, dental, and vision insurance,—

Job summary

Pottery Barn in New York is seeking an Assistant Manager of Sales and Service to support the management team in delivering world-class service. You will model customer relationships, supervise store coverage, and lead by example to drive sales and service excellence.

The role requires strong communication, leadership, and organizational skills with 2-3 years of retail experience. Full-time availability, including weekends, is expected.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed and model sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Excellent communication, organization,

Leadership skills

Critical thinking

Time management

Job description

Pottery Barn in New York is seeking an Assistant Manager of Sales and Service to support the management team in delivering world-class service. You will model customer relationships, supervise store coverage, and lead by example to drive sales and service excellence.

The role requires strong communication, leadership, and organizational skills with 2-3 years of retail experience. Full-time availability, including weekends, is expected.