Store Lead: Elevate Customer Experience & Sales

Williams-Sonoma, Inc.; Town of Florida (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental, vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in New York to drive world-class service and sales performance. You will lead by example, coach the team, and ensure strong staff coverage to deliver exceptional customer experiences across the store.

Join a People First culture with growth opportunities, a generous associate discount, and comprehensive benefits. This role requires open availability to meet business needs.

Qualifications

• Excellent communication, organization and leadership skills.
• Strong critical thinking and problem-solving abilities.
• Proven time management and multitasking skills.
• 2–3 years retail sales or customer-service management experience.

Responsibilities

• Lead the store team to deliver exceptional customer experiences and exceed sales goals.
• Maintain appropriate staff coverage on the sales floor to support service and sales.
• Coach staff on selling techniques and service standards.
• Use training resources to improve product knowledge and performance.
• Foster a positive, inclusive environment aligning with our People-First philosophy.
• Resolve client service issues promptly, including delivery and pickup.

Skills

Communication

Leadership

Organization

Critical thinking

Time management

Retail sales experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in New York to drive world-class service and sales performance. You will lead by example, coach the team, and ensure strong staff coverage to deliver exceptional customer experiences across the store.

Join a People First culture with growth opportunities, a generous associate discount, and comprehensive benefits. This role requires open availability to meet business needs.