Store Sales & Service Lead — Elevate Customer Experience

Pottery Barn Kids; Troy (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous discount on all brands

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits, dental and vision insurance

Job summary

Pottery Barn Kids in Troy, Michigan is looking for an Assistant Manager of Sales and Service to lead the sales team and provide exceptional customer service. The ideal candidate will have 2-3 years of retail or management experience and strong communication and leadership skills. Responsibilities include guiding staff, managing sales floor activities, and resolving client service issues. The position offers benefits including a generous discount, health insurance, and wellness programs.

Qualifications

• 2-3 years of retail sales or management experience in a customer service field.

Responsibilities

• Lead the store team to exceed sales goals.
• Ensure adequate sales floor staffing and prioritize customer experience.
• Coach staff on customer service principles.
• Utilize resources to educate the team and improve selling skills.
• Resolve client service issues effectively.

Skills

Excellent communication

Organization skills

Leadership skills

Critical thinking skills

Time management

Job description

Pottery Barn Kids in Troy, Michigan is looking for an Assistant Manager of Sales and Service to lead the sales team and provide exceptional customer service. The ideal candidate will have 2-3 years of retail or management experience and strong communication and leadership skills. Responsibilities include guiding staff, managing sales floor activities, and resolving client service issues. The position offers benefits including a generous discount, health insurance, and wellness programs.