Retail Store Manager – Customer-First Leader & Coach

Pottery Barn Kids; Oak Brook (IL); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Generous discount on Williams-Sonoma brands

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental, and vision insurance

Job summary

Pottery Barn Kids is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals while providing exceptional customer service. This position involves leading the store team, maintaining staff coverage, and creating a positive environment for all associates.

The ideal candidate will have 2-3 years of retail sales or management experience, strong communication and leadership skills, and the ability to lift items up to 75 lbs. Full-time employees will benefit from competitive pay and various employee benefits.

Qualifications

• 2-3 years of previous retail sales experience or management experience in a customer service related field.
• Must have open availability to meet the needs of the business.
• Ability to lift and mobilize medium to large items, up to 75 lbs.

Responsibilities

• Lead the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure appropriate staff coverage in all areas of the store.
• Coach staff on customer service principles and sales strategies.

Skills

Excellent communication skills

Organization skills

Leadership skills

Critical thinking skills

Time management skills

Job description

Pottery Barn Kids is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals while providing exceptional customer service. This position involves leading the store team, maintaining staff coverage, and creating a positive environment for all associates.

The ideal candidate will have 2-3 years of retail sales or management experience, strong communication and leadership skills, and the ability to lift items up to 75 lbs. Full-time employees will benefit from competitive pay and various employee benefits.