Store Leader: Elevate Customer Experience & KPIs

LensCrafters; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

LensCrafters in Tampa, Florida is seeking a Store Manager to lead operations and enhance customer service. The role involves managing a team, ensuring operational excellence, and driving key performance indicators.

The ideal candidate has 4+ years management experience and a strong background in customer service and retail. Responsibilities include training staff, analyzing performance metrics, and collaborating with healthcare professionals.

A High School diploma is mandatory, while a college degree is preferred. Join us to provide incredible optical solutions and a fun working environment.

Qualifications

• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations and business implications.
• Strong math skills and ability to manage time under deadlines.

Responsibilities

• Ensure customer service excellence and team training.
• Analyze reports to improve store KPIs.
• Partner with Doctor of Optometry for enhanced customer experience.

Skills

Customer Service

Management Experience

Team Building

Negotiation Skills

Sales Skills

Education

High School Diploma or equivalent

College Degree or equivalent

Job description

LensCrafters in Tampa, Florida is seeking a Store Manager to lead operations and enhance customer service. The role involves managing a team, ensuring operational excellence, and driving key performance indicators.

The ideal candidate has 4+ years management experience and a strong background in customer service and retail. Responsibilities include training staff, analyzing performance metrics, and collaborating with healthcare professionals.

A High School diploma is mandatory, while a college degree is preferred. Join us to provide incredible optical solutions and a fun working environment.