Store Leader: Elevate Customer Experience & Team Growth

N23 Premium Brands Opco LLC; Perrysburg (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT is seeking a Store Manager to lead customer and associate experiences in the Perrysburg store. You’ll drive profitability by focusing on customer experience, operations, visuals, and community engagement.

You will coach the team to reach their potential and ensure a welcoming environment for customers and associates alike. This role emphasizes leadership, hospitality, and operational excellence in a dynamic retail setting.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Customer service

Leadership

People management

Communication

Technology proficiency

POS system

Tools

POS software

Reporting tools

Job description

LOFT is seeking a Store Manager to lead customer and associate experiences in the Perrysburg store. You’ll drive profitability by focusing on customer experience, operations, visuals, and community engagement.

You will coach the team to reach their potential and ensure a welcoming environment for customers and associates alike. This role emphasizes leadership, hospitality, and operational excellence in a dynamic retail setting.