Store Leader: Elevate Customer Experience & Team

LOFT; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development and career机会

Job summary

LOFT is seeking a Store Manager in Philadelphia to lead customer and associate experiences within the store, driving profitability through operational excellence and strong community engagement.

You will coach your team to reach their full potential, maintain visual standards, and ensure a welcoming environment for both customers and associates. This role emphasizes leadership, teamwork, and strategic planning to elevate store performance.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and action plans to drive results.
• Action-oriented mindset with ability to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to reflect brand behaviors and build genuine connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Develop a strong operational dynamic to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Oversee store profitability, budgeting, and payroll with reporting tools.
• Analyze reporting to develop short and long-term retail plans.
• Manage day-to-day operations, including opening and closing the store.

Skills

Store management

Hospitality mindset

People management

Leadership

Communication

POS systems

Business acumen

Task prioritization

Tools

POS system

Job description

LOFT is seeking a Store Manager in Philadelphia to lead customer and associate experiences within the store, driving profitability through operational excellence and strong community engagement.

You will coach your team to reach their full potential, maintain visual standards, and ensure a welcoming environment for both customers and associates. This role emphasizes leadership, teamwork, and strategic planning to elevate store performance.