Store Leader: Drive Team Performance & Customer Experience

Michaels of Canada; Colorado Springs (CO); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

401(k) with match

Employee Assistance Program

Medical insurance

Dental insurance

Vision insurance

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

The Michaels Companies Inc. is seeking a Store Manager for our COLORADO SPRINGS-LAKE AVE location. You will lead a team to deliver exceptional customer experiences, drive sales, and manage store operations in line with SOPs and company programs.

Responsibilities include staffing, training, performance management, and acting as Manager on Duty. The role requires a strong retail background, leadership capability, and a focus on achieving KPI targets while maintaining budget compliance.

Qualifications

• 5+ years of retail experience with inventory management, merchandising and customer service excellence.
• 2+ years of direct supervision of a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company standards are followed.
• Deliver sales plan, profit KPIs, and contribute to annual performance objectives.
• Lead the execution of customer brand promises and shrink/safety programs.
• Staff the store with qualified team members: hire, train, coach, and manage performance.
• Act as Manager on Duty and maintain cross-trained knowledge across departments.

Skills

Team leadership

Customer service

Inventory management

Staff training

Tools

POS systems

Job description

The Michaels Companies Inc. is seeking a Store Manager for our COLORADO SPRINGS-LAKE AVE location. You will lead a team to deliver exceptional customer experiences, drive sales, and manage store operations in line with SOPs and company programs.

Responsibilities include staffing, training, performance management, and acting as Manager on Duty. The role requires a strong retail background, leadership capability, and a focus on achieving KPI targets while maintaining budget compliance.