Store Leader: Drive Sales & Lead High-Impact Team

Michaels; New Britain (CT); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Telemedicine services

Employee Assistance Program

Discount programs for family and peers

Job summary

Michaels in New Britain, CT is seeking an experienced Retail Store Manager to lead a diverse team and deliver exceptional customer experiences. You will direct daily store operations, drive sales, manage inventory, and ensure adherence to SOPs, safety, and brand standards.

In this role you will hire, train, and coach Team Members, set workload plans, monitor KPIs, and act as MOD to ensure smooth store performance on nights and weekends. Strong leadership and customer service focus are essential.

Qualifications

• 5+ years of retail experience, including inventory management, merchandising, and customer service excellence.
• 2+ years directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all store operations and team performance.
• Deliver sales and KPI targets while managing budget.
• Staff the store with qualified team members and coach them.
• Maintain SOPs, safety programs, and brand standards.

Skills

Retail experience

Team supervision

Inventory management

Merchandising

Customer service excellence

Job description

Michaels in New Britain, CT is seeking an experienced Retail Store Manager to lead a diverse team and deliver exceptional customer experiences. You will direct daily store operations, drive sales, manage inventory, and ensure adherence to SOPs, safety, and brand standards.

In this role you will hire, train, and coach Team Members, set workload plans, monitor KPIs, and act as MOD to ensure smooth store performance on nights and weekends. Strong leadership and customer service focus are essential.