Store Leader: Drive Sales & Customer Experience

The Michael's Companies; Georgetown (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

partner discount programs

Job summary

The Michaels Companies is seeking a Store Manager to lead a Georgetown, TX store. You will drive customer experience, sales, and operations, while coaching a diverse team to meet KPIs and budgets. The role emphasizes staffing, training, and cross-functional leadership to uphold brand promises.

You will oversee daily operations, implement safety programs, and ensure compliance with SOPs and company standards, with regular performance management and development of team members.

Qualifications

• 5+ years of retail experience, including knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including SOPs and company programs.
• Deliver sales plan, profit plan and KPIs with the team.
• Hire, train, observe and coach the team to achieve results; manage performance.
• Serve as Manager on Duty (MOD) and ensure cross-training across departments.
• Other duties as assigned.

Skills

Retail experience

Inventory management

Merchandising

Customer service

Team supervision

Performance management

Talent development

Job description

The Michaels Companies is seeking a Store Manager to lead a Georgetown, TX store. You will drive customer experience, sales, and operations, while coaching a diverse team to meet KPIs and budgets. The role emphasizes staffing, training, and cross-functional leadership to uphold brand promises.

You will oversee daily operations, implement safety programs, and ensure compliance with SOPs and company standards, with regular performance management and development of team members.