Store Leader: Drive Sales & Customer Experience

Michaels; Noblesville (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies, Inc. in Noblesville, IN seeks a Store Manager to lead a diverse team, deliver exceptional customer experiences, and drive KPI performance. The role focuses on managerial responsibilities with minimal non-managerial tasks, including staffing, coaching, and incident handling in a climate-controlled retail environment.

You will supervise and develop Team Members, ensure SOP compliance, and manage operations across framing and other departments, including night/weekend shifts.

Qualifications

• 5+ years of retail experience, including inventory, merchandising and customer service.
• 2+ years of experience directly supervising a diverse team with performance management.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company programs are followed.
• Deliver sales and KPI results, manage the team to hit targets.
• Lead execution of the customer brand promises.
• Oversee shrink and safety programs to achieve goals.
• Staff the store, hire/train/coach, and manage performance and development.
• Serve as Manager on Duty and ensure cross-training across departments.

Skills

Team leadership

Performance management

Talent development

Customer service excellence

Inventory management

Tools

Glass cutter

Heat press

Job description

The Michaels Companies, Inc. in Noblesville, IN seeks a Store Manager to lead a diverse team, deliver exceptional customer experiences, and drive KPI performance. The role focuses on managerial responsibilities with minimal non-managerial tasks, including staffing, coaching, and incident handling in a climate-controlled retail environment.

You will supervise and develop Team Members, ensure SOP compliance, and manage operations across framing and other departments, including night/weekend shifts.