Store Leader: Drive Service Excellence & KPIs

Safelite; Baytown (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage plans

Paid time off (PTO) and holidays

Tuition reimbursement

Paid training

Job summary

Safelite in Baytown, TX is seeking a Store Manager to lead daily store operations, ensure exceptional customer service, and drive team performance. You will manage open/close procedures, scheduling, inventory, and cash handling while upholding safety and quality standards.

The role focuses on coaching staff, achieving KPIs, and maintaining a safe, efficient store environment with strong leadership and communication skills.

Qualifications

• High School Diploma or GED required; 5–7 years leadership/supervisory experience preferred.
• Retail/service center leadership experience with an innovative approach to incenting performance is valued.
• Experience in automotive or service environments is a plus.

Responsibilities

• Oversee daily store operations: opening/closing, work orders, and cash handling.
• Drive team performance to meet KPIs and company goals, including Net Promoter Score and customer conversion.
• Ensure SafeTech certification for technicians and coach quality installs/repairs.
• Provide guidance on vehicle/equipment maintenance and collaborate with marketing on displays.
• Deliver world-class customer service and respond promptly to complaints/warranty issues.
• Perform other duties as assigned.

Skills

People leadership

Coaching

Customer service

Inventory control

Loss prevention

Safety compliance

Staff scheduling

MS Office

Education

High School Diploma/GED

5-7 years leadership experience

Tools

Microsoft Office Suite

Job description

Safelite in Baytown, TX is seeking a Store Manager to lead daily store operations, ensure exceptional customer service, and drive team performance. You will manage open/close procedures, scheduling, inventory, and cash handling while upholding safety and quality standards.

The role focuses on coaching staff, achieving KPIs, and maintaining a safe, efficient store environment with strong leadership and communication skills.