Store Manager — Auto Glass & Customer Experience

Safelite Group; Baytown (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly pay and bonus

401(k) with company matching

Health benefits and medical coverage

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite Group is seeking a Store Manager in Baytown, TX to lead daily store operations and deliver exceptional customer service. You will manage staff, schedules, inventory, and cash handling while driving KPI attainment and ensuring safety compliance.

The role requires strong leadership, a valid driver's license, and the ability to thrive in a fast-paced retail/service environment. Ideal candidates have 3+ years in leadership within retail or service centers, preferably in automotive settings,

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Oversee daily store operations including opening/closing, work order management, and cash handling.
• Drive team performance to meet or exceed KPI targets and company goals.
• Ensure technicians are SafeTech certified and receive ongoing training.
• Provide guidance on vehicle/equipment maintenance and documentation.
• Deliver world-class customer service and respond to client issues promptly.
• Perform other duties as assigned by leadership.

Skills

Leadership

Customer service

Communication

Staffing & scheduling

Inventory management

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Retail software

Job description

Safelite Group is seeking a Store Manager in Baytown, TX to lead daily store operations and deliver exceptional customer service. You will manage staff, schedules, inventory, and cash handling while driving KPI attainment and ensuring safety compliance.

The role requires strong leadership, a valid driver's license, and the ability to thrive in a fast-paced retail/service environment. Ideal candidates have 3+ years in leadership within retail or service centers, preferably in automotive settings,