Store Leader: Drive Team Performance & Customer Experience

Safelite; Midlothian (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Benefits package valued at >$10k

Tuition reimbursement

Paid training

Health & wellness resources

Job summary

Safelite in Virginia seeks a Store Manager to lead daily store operations, drive performance, and deliver exceptional customer service. You will manage open/close procedures, scheduling, inventory, and cash handling while maintaining safety and compliance.

This role emphasizes team leadership and a proactive approach to achieve KPIs and quality standards. The Store Manager will coach technicians to SafeTech standards, coordinate vehicle maintenance, and collaborate with marketing to ensure

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver's license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Oversee the daily operations of the store, including open and closing procedures, work order management, CICO, high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure KPI's and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

Skills

People leadership

Customer service

Communication

Staffing & scheduling

Cash handling

Education

High School Diploma or GED

Job description

Safelite in Virginia seeks a Store Manager to lead daily store operations, drive performance, and deliver exceptional customer service. You will manage open/close procedures, scheduling, inventory, and cash handling while maintaining safety and compliance.

This role emphasizes team leadership and a proactive approach to achieve KPIs and quality standards. The Store Manager will coach technicians to SafeTech standards, coordinate vehicle maintenance, and collaborate with marketing to ensure