Store Leader: Customer-First Growth & Team Development

Carters Inc.; Springfield Township (Delaware County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% discount on Carter’s brands

Health benefits

Paid time off and holidays

Referral bonuses

Job summary

Carter’s is seeking an Assistant Store Manager to lead the sales floor and deliver a welcoming, inclusive shopping experience for families. You’ll support the Store Manager with recruiting, coaching, and daily operations while modeling exceptional customer service and product knowledge.

You will analyze daily performance, coach team members to improve KPIs, and ensure store standards, merchandising, and loss prevention are upheld. Flexibility for days, nights, weekends, and holidays is required.

Qualifications

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED required.
• Proficient computer and technology skills (Outlook, Excel, etc.)

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omnichannel experience while coaching others to success.
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report completion of tasks and financial results utilizing company tools.
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Customer engagement

Communication

Team supervision

Sales-driven

Education

High school diploma or GED

Tools

Outlook

Excel

POS system

Job description

Carter’s is seeking an Assistant Store Manager to lead the sales floor and deliver a welcoming, inclusive shopping experience for families. You’ll support the Store Manager with recruiting, coaching, and daily operations while modeling exceptional customer service and product knowledge.

You will analyze daily performance, coach team members to improve KPIs, and ensure store standards, merchandising, and loss prevention are upheld. Flexibility for days, nights, weekends, and holidays is required.