Store Leader: Customer Experience & Team Coach (Bonus Eligible)

LOFT; Wayne (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Merchandise discounts

Bonus opportunities

Professional development

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture at Store 1913-Willowbrook Mall, Wayne, NJ. You will lead on the sales floor, model brand behaviors, and coach associates to create authentic customer connections.

You’ll partner with the Store Manager to recruit, hire, and develop talent, drive omnichannel service, and uphold inclusive, welcoming environment for customers and the team.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment with exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine connections with customers.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.

Skills

Retail management

Hospitality mindset

POS/logistics

Leadership

Business acumen

Tools

Point-of-sale system

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture at Store 1913-Willowbrook Mall, Wayne, NJ. You will lead on the sales floor, model brand behaviors, and coach associates to create authentic customer connections.

You’ll partner with the Store Manager to recruit, hire, and develop talent, drive omnichannel service, and uphold inclusive, welcoming environment for customers and the team.