Retail Store Lead & Customer Experience Coach

N23 Premium Brands Opco LLC; Paramus (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

KnitWell Group's LOFT store in Paramus, NJ is seeking an Assistant Manager who will support customer experience and shape a strong store culture on the sales floor. You will lead by example, engage customers, and coach associates to deliver exceptional service.

Youll work in a regular/full-time role with a hospitality mindset, be tech-savvy with POS, and drive results through action plans and strong business sense, while contributing to talent development and store operations.

Qualifications

• 1+ year retail management experience required.
• Strong customer-service orientation backed by practical leadership.
• Ability to operate POS and basic store tech.

Responsibilities

• Cultivate a customer-focused environment with consistent service.
• Act as a sales-floor leader, modeling brand behaviors.
• Coach associates to build genuine customer connections and engagement.
• Create an inclusive store culture where all feel welcome.
• Support Store Manager in talent recruitment and development.
• Use reporting to drive store performance and financial discipline.

Skills

Retail management

Hospitality mindset

Tech savvy

POS system

Business acumen

Job description

KnitWell Group's LOFT store in Paramus, NJ is seeking an Assistant Manager who will support customer experience and shape a strong store culture on the sales floor. You will lead by example, engage customers, and coach associates to deliver exceptional service.

Youll work in a regular/full-time role with a hospitality mindset, be tech-savvy with POS, and drive results through action plans and strong business sense, while contributing to talent development and store operations.